Simply Washrooms Improves Productivity with Descartes

Descartes Systems Group, the global leader in uniting logistics-intensive businesses in commerce, announced that Simply Washrooms, a Certified B Corp providing complete workplace hygiene and washroom services, has chosen Descartes' route planning and fleet management solution to support its strategic growth plans by enhancing productivity and maintaining its strong focus on customer service. Simply Washrooms' planning team coordinates approximately 40 field service operatives, who service approximately 6,000 commercial premises across the south of England. With the Descartes solution, Simply Washrooms is reducing the time and effort required to plan and manage its complex daily service schedule to ensure customers continue to receive reliable, consistent service as the business scales.  

"Strong customer service sits at the heart of what we do," said Andrew Shelley, Managing Director, Simply Washrooms. "As we grow, we need the right technology to help our teams plan and execute services efficiently. By building optimal daily service schedules and route plans, the Descartes solution enables us to elevate our customer service standards and reduce costs and miles driven, which supports our sustainability commitments as a Certified B Corp."  Descartes' route planning and fleet management solution helps businesses that manage large numbers of field service operatives optimise service schedules and vehicle routes for maximum efficiency.

By using this technology, Simply Washrooms is freeing up service delivery capacity. This supports business growth by improving service timeliness and accuracy at customer sites, enhancing customer service and reducing fleet mileage, emissions and costs. It also means Simply Washrooms can achieve more without adding drivers and vehicles, and it can use existing resources more efficiently.

"We're pleased our solution is playing an important, strategic role for Simply Washrooms," said Gary Taylor, VP Sales at Descartes. "Field service businesses like Simply Washrooms depend on efficient daily route planning and execution to deliver a great customer experience day in and day out.

By turning complex, manual, error-prone scheduling into a repeatable, optimised process, Descartes' route planning and fleet management solution reduces the complexity, cost, and time associated with coordinating service delivery operations, which helps organisations maintain the high service standards that keep customers and employees happy." 

Transport & Logistics Magazine - Driving The Industry Forward