JHS Logistics cuts breakdown repair time with TNS 365

A port logistics provider says it has significantly reduced vehicle downtime after switching to a new breakdown repair and recovery specialist. Based in Southampton, JHS Logistics operates nationwide, providing container haulage and other logistics services to all major UK ports. The company runs a fleet of 44 tractors and 50 trailers, comprised of skeletal and splitter units for dual containers.

The company decided to try TNS 365's breakdown cover after feeling let down by its previous provider. "We felt that we were not getting value for money from our existing provider," said Scott Manser, operations manager for JHS Logistics. "We liked TNS 365's business model so it was a no-brainer for us to give it a try." Unlike many other providers, TNS 365 is pay-as-you-go rather than subscription-based, helping hauliers to keep costs down. Users simply log a breakdown online, upload details and images, and TNS 365 does the rest.

"The way the platform is set up is perfect for us," added Scott. "We just log into the system, record our breakdown and upload the photos. Being able to add pictures is great as it means the mechanic can see which parts they need to bring to the vehicle - which has massively reduced downtime. With our previous provider, they would often come out, take a look, realise they didn't have the right part and then would have to go back for it."

TNS 365 is a specialist in commercial vehicle and trailer breakdown repair. The company has an extensive network of dedicated commercial vehicle technicians, meaning that the JHS vehicles are never more than 90 minutes from a mechanic - and most are less than an hour away. "I would definitely recommend TNS 365," said Scott. "In fact, I have offered to talk to any of their prospective customers to explain exactly how we have benefited from their services.

"It has been brilliant since day one; we've had zero problems and are very happy with it.  It is a modern and up to date system that is very easy and straightforward to use." TNS 365 provides comprehensive breakdown repair and recovery solutions, from small lightweight vans to large trucks and trailers. It also provides in - and out-of-hours call handling, and full network service management.

Its call handling clients include tail lift providers, tyre fitters, HGV repair specialists and vehicle hire companies.

Its breakdown customers include a wide range of commercial vehicle operators.