RMS Waste Disposal : A Service-Centric Approach

Established in 1997, RMS Waste Disposal is a specialist in waste disposal and drain services, offering the complete spectrum of septic tank, sewage treatment, drainage, and oil and water separation services for clients across the UK. Over the years, the company has become a critical supply partner for a number of hospitality, manufacturing, and construction clients, all thanks to the firm's commitment to quality service, professionalism, competitiveness of services, and a keen eye for areas of potential added value. 

As mentioned, where RMS Waste Disposal really shines is by the manner in which services are provided. Although boasting impressive operational capabilities, RMS Waste Disposal operates in a manner very much akin to a smaller, more personable firm that values relationship development and positive customer outcomes perhaps above all else.

Seeking to create partnerships rather than simply contracts with clients, the firm has achieved notable commercial success in the form of a high degree of repeat business and growth primarily via reputation.  To learn more about RMS Disposal, what sets the company apart from industry competitors, and the future vision for the firm, we spoke with Richard Salter, Director of RMS Waste Disposal. "It's all about service.

Price is a large factor, but so is service and they really have to go hand in hand. If you don't have a high standard of service then yes you may be cheaper, but over time the customer will get fed up and pay a little extra for that standard of service," explained Richard Salter, Director of RMS Waste Disposal. "In fact, about 75% of our work is actually repeat business." At present, RMS Waste Disposal maintains a fleet of seven vehicles, including a 32-tonne 4000gl tipper tanker (fitted with a jetter able to operate at 30gpm at 2000 psi) and specialist unit for undertaking jetting work on behalf of domestic customers.

Investments into the fleet are notably ongoing, with RMS Waste Disposal committed to ensuring that it maintains a relatively modern and effective fleet of vehicles able to carry out increasingly specialist waste disposal and drain services, including on construction sites where specialist support is often required.

Most recently, RMS Waste Disposal announced plans to invest into two new tankers for its fleet: a 18-tonne Renault D18 4x2, equipped with a high-spec 2,150 gallon tank from Fuller Tanks; and a Renault C P8x4, fitted with a V J Engineering 4,200 gallon vacuum tank. Both of the vehicles have been supplied on a five-year hire purchase agreement with finance provided via Asset Alliance Group. The new tankers will be used for a variety of work, including: slurry clearance, emptying septic tanks, and clearing liquid and food waste from factories.

According to Richard, RMS Waste Disposal selected the two Renault tankers thanks to the level of reliability that the vehicles can currently offer and the firm's recent experience with similar Renault vehicles (the first of which being secured four years prior). Although still making up less than half of the overall fleet, Richard explained how his recent experiences with Renault vehicles have been overwhelmingly positive and efforts are currently underway to monitor the long-term performance and longevity of the vehicles going forward. Alongside the recent investment, RMS Waste Disposal has also been working with Renault to undertake trials and monitor the viability of the organisation's current range of electric vehicles.

Thus far, the trials have shown real potential in the capabilities of Renault's range of electric trucks, with efforts now being made to assess the financial feasibility of investment into electrification alongside broader efforts to tackle the firm's carbon footprint.  In terms of RMS Waste Disposal's broader environmental strategy, Richard expressed the importance of raising driver standards and ensuring all operatives are conducting operations in the most efficient means possible. This is primarily managed through a combination of telematics, tracking, and continued professional development to ensure that all drivers are meeting the firm's expectations for both safe and efficient driving; additional efforts have also been made to instil a sense of accountability and responsibility over matters of safety and sustainability, with drivers reportedly stepping up to the challenge and working together to ensure these standards are met.

Going forward, we certainly expect to see continued growth for RMS Waste Disposal as more and more organisations seriously assess their waste management strategy and look towards similar organisations as a means of refining their ESG strategies.

That said, we expect any such expansion to be handled in a sustainable fashion, with emphasis primarily resting on ensuring a high standard of service across all jobs.       

Transport & Logistics - Driving The Industry Forward