Information for fans travelling to St James’ Park on Saturday

Supporters making the trip to Tyneside for our Premier League fixture against Newcastle United at St. James’ Park on Saturday should be aware of the following information… A reminder that we kick-off at 12:30pm, with gates opening at 11am.

Supporters are asked to take particular note of the information regarding the unauthorised use of tickets which can be found below. Further information can be found in the Newcastle United Visiting Supporters’ Guide.[1]

Getting to St. James’ Park

St.

James’ Park is one of the most accessible and well-connected football grounds in the UK. The stadium is located close to the junction of Gallowgate, St. James’ Boulevard and Barrack Road, just a 10-minute walk from Newcastle Central Station and around five minutes from Monument Metro Station and the city’s major bus stations.

Simply follow the pedestrian signs located throughout the city centre. With restoration work set to begin on the historic Tyne Bridge in April 2024, supporters attending St. James’ Park are advised to take note of anticipated travel disruption across the region. For further information click[2] here.[3]

Public transport is strongly advised when travelling to and from Newcastle city centre and Gateshead town centre, whether or not you drive over the Tyne.

Coach travel available

The Club should like to advise supporters that tickets remain available for our official coach service to St. James Park. Tickets are priced at GBP50 return with further information below:

Departure times

4.30am – Lee Valley Athletics4.40am – Lee Valley Tesco6am – Newport Pagnell services Coaches will arrive at St James Park in time for kick-off. Return – departing St.

James Park at 2.45pm. Bookings can be made by clicking here.[4]

Park and ride

There are no public car parks on event days at St. James’ Park and traffic restrictions may be in place.

Instead, we strongly recommend using public transport to reach the stadium. Newcastle operate a park and ride system from two sites close to the A1 motorway – from Newcastle Great Park (close to the Newcastle Racecourse) and the Metro centre. For directions, timetables and additional information, please visit gonortheast.co.uk/nufcbuses.[5]

By Metro

Newcastle upon Tyne is served by the Tyne & Wear Metro system, a light rail network with frequent services between Newcastle Airport, Newcastle city centre, the coast, and major transport interchanges and destinations south to Wearside.

We recommend St. James’ Metro station, Monument station – a five-minute walk away – is served by both yellow and green line routes towards Newcastle International Airport, South Shields and the coast. For more information, visit nexus.org.uk/metro.[6]

By train

Situated on the East Coast Mainline, Newcastle Central Station is a 10-minute walk from St.

James’ Park, walk west along Neville Street (A186) and turn right onto St. James’ Boulevard. The stadium is located at the top of the road and will become visible as you reach the junction with Bath Lane/ Wellington Street.

By public bus

Newcastle upon Tyne has two major bus stations for local and regional services – Haymarket, for services to and from Northumberland and the North, and Eldon Square, for services to and from County Durham and the South.

Both are located on Percy Street, a five-minute walk from St. James’ Park. To reach the stadium, walk southwest on Percy Street and turn right onto Gallowgate.

St. James’ Park will become visible on your right. For more information on local bus services, please visit nexus.org.uk/bus.[7]

By coach

Newcastle Coach Station is on St.

James’ Boulevard and receives National Express coach services, while Megabus operates services from outside Newcastle Central Station. Both offer frequent services from across the UK with links to Europe. If you plan to travel via a private fan coach, please contact Northumbria Police Football Planning team on planning.for.newcastle.football@northumbria[8].police.uk They will be happy to advise you on suitable drop-off points.

By taxi

There are taxi services available throughout the city, with major taxi ranks located at Newcastle Central Station and transport interchanges.

The nearest taxi rank to St. James’ Park is situated two-minutes away on foot, opposite the entrance to Chinatown.

Entering the stadium

Visiting fans enter via turnstiles 89-94, in the Leazes Stand at the north end of the stadium, which can be accessed via either the east or west side. Fans are advised to arrive early at the stadium to allow enough time for necessary security checks.

All fans will be subject to searching. Drugs and Pyro detection dogs will be present. Fans without tickets for this fixture are urged not to travel to the stadium.

There are no alternative viewing areas for visiting supporters in the city.

Accessibility

Public Transport is generally accessible for wheelchairs users. There is limited availability car parking. Please contact us in advance via the dedicated operations telephone line 0191-201-8688 to book a place.

Any supporter attending with oxygen or other essential medication equipment must notify us prior to arrival by e-mailing [email protected][9] There are 16 wheelchairs bays available which are located in front of the visiting supporters. Entrance is via the lift adjacent to turnstile 94. Accessible toilets, First Aid and Changing Place facilities are close to the viewing area.

Any Newcastle United steward or staff member will be able to assist with access needs should you have any questions or concerns.

Refreshments

St. James’ Park has a varied catering offering, including vegetarian and halal options. Accessible on approach to the stadium, Shearer’s Bar serves a range of food on both matchdays and will be open from 10am to 12am on Saturday.

In the main concourse, kiosks serve a range of food including pizzas, burgers and pies. A full range of hot and cold drinks, as well as confectionary is also available.

Visiting supporter pubs

There are no designated visiting supporter pubs, however, away fans will be welcomed in most pubs around Newcastle.

Cashless payments

Contactless payments are encouraged at kiosks in the concourse. Cash is accepted at a limited number of locations.

There is a Barclays ATM at the Southwest corner of St. James’ Park. A free-to-use cash machine is also located at the Tesco Express store directly opposite the stadium on Barrack Road.

Bag policy

For security reasons, you will receive a body search and any bag you arrive with will be searched at the stadium.

We do not allow large bags or suitcases. Glass bottles, weapons or pyrotechnics are banned from the stadium. Full terms can be found in our ground regulations at nufc.co.uk/ground-regulations.[10]

Supporters that are on the ‘Disability Access Scheme’ and have a bag exemption certificate for home matches, please bring the certificate with you. Newcastle will accept these forms on the night and will allow you to enter with your bag.

Spurs Respects

We are proud of our superb and loyal support at home and away. We recognise that most supporters want to watch a football match and not listen to abusive or indecent language from the stands.

Discriminatory or violent behaviour, including racist, homophobic, sexist or anti-disability shouting, chanting or actions, is unacceptable. The Club reserves the right to indefinitely ban supporters found guilty of using discriminatory language or violent behaviour.

Reporting anti-social behaviour

Newcastle United Football Club does not tolerate any form of direct, indirect discrimination, victimisation or harassment. If you have been subjected to or witnessed discriminatory behaviour whilst at St.

James’ Park please text ‘HELP’ with your seat number and details of what is happening to 60070.

Ticket Office

Newcastle United offer the following ticketing guidance to visiting supporters:

• Download your digital season ticket pass as soon as possible before arriving at St. James’ Park.
• Ensure you have fully charged your phone before you leave home!

If you need any further matchday assistance, you can visit:

• Box Office – located in the Milburn Stand. Open for general ticket enquiries;
• Gallowgate Box Office (formerly collections) – offering assistance around digital ticketing;
• Local Heroes – ‘Happy to Help’ Hub located near Sir Bobby
• Robson Statue – supporter assistance hub for any matchday.

Duplicate tickets must be requested by emailing [email protected][11] and will only be provided on production of valid photo ID.

Flags and banners

There is only a limited amount of space to display banners and flags within the Stadium and they must therefore be no larger than 150cm in depth and 250cm in width.

Banners and flags must not obstruct the view of others, cover advertising signs or cause a safety hazard. Banners and flags must not display any abusive or threatening words, images, political statements or be deemed unacceptable. Flag poles are not allowed.

All banners and flags must carry a Fire Safety Certificate. Supporters are also reminded of the Club’s own Flags and Banners Policy[12] which is in effect at away matches.

Unauthorised use of tickets

Supporters are reminded that the unauthorised reselling or passing on of tickets is strictly prohibited. In line with the Club’s Sanctions & Banning Policy[13], supporters found to have purchased tickets and subsequently sold or passed them on to other supporters, or offered for sale, will be subject to sanctions.

Supporters unable to attend

Supporters unable to attend the match should contact the Ticket Office[14] as soon as possible.

The Club will make best endeavours to reallocate tickets to other eligible supporters and issue refunds upon receipt of original tickets.

References

1. ^ Newcastle United Visiting Supporters’ Guide. (www.tottenhamhotspur.com)
2. ^ For further information click (www.nufc.co.uk)
3. ^ here. (www.nufc.co.uk)
4. ^ Bookings can be made by clicking here. (spurs.biggreencoach.co.uk)
5. ^ gonortheast.co.uk/nufcbuses. (www.gonortheast.co.uk)
6. ^ nexus.org.uk/metro. (www.nexus.org.uk)
7. ^ nexus.org.uk/bus. (www.nexus.org.uk)
8. ^ planning.for.newcastle.football@northumbria (www.tottenhamhotspur.com)
9. ^ [email protected] (www.tottenhamhotspur.com)
10. ^ nufc.co.uk/ground-regulations. (www.nufc.co.uk)
11. ^ [email protected] (www.tottenhamhotspur.com)
12. ^ Flags and Banners Policy (ask.tottenhamhotspur.com)
13. ^ Sanctions & Banning Policy (www.tottenhamhotspur.com)
14. ^ Ticket Office (www.tottenhamhotspur.com)