West Yorkshire motorway service station ranked worst in Britain again
Hartshead Moor East services (Image: Google Street View)
A MOTORWAY service station in West Yorkshire[1] has been ranked the worst in Britain for the second year in a row.
Hartshead Moor East, near Brighouse, is the least popular motorway services out of 120 analysed, according to a survey of more than 30,000 visitors by watchdog Transport Focus.
The Welcome Break-owned site on the M62 received an overall satisfaction rating of just 84 per cent.
The services is on the busiest route across the Pennines from Lancashire to Yorkshire.
Transport Focus said in its report: “The MSA (motorway service area) has invested in new toilet facilities but, unfortunately, the works were still under way during the survey period and, for some of the time, had portable toilets in place.
“Despite the building works, the site’s overall satisfaction score has improved by four percentage points, which suggests that there is every reason to expect an improved position in next year’s survey.”
The survey took place between May 17 and July 11.
A spokesperson for Welcome Break said: “We are disappointed to see Hartshead Moor at the bottom of the list but are incredibly proud of the improvements that Welcome Break has made since last year, with overall satisfaction for Welcome Break increasing by three per cent to 94 per cent and toilet satisfaction increasing by six per cent to 91 per cent.
“During the time of the survey, Hartshead Moor was undergoing improvements and there were temporary toilet facilities in place, but we’re now very pleased to say that the site has opened brand new toilets on both sides of the M62, with two new baby changing units, two new accessible toilets and added HGV shower facilities.
“Therefore, we expect to see a considerable improvement in scores for Hartshead Moor in next year’s survey.”
The joint-second worst services were Bridgwater (on the M5 in Somerset), Hartshead Moor West, Lancaster South (on the M6 in Lancashire) and Toddington North and South (both on the M1 in Bedfordshire).
They each received a score of 88 per cent.
The ranking was topped by Moto’s Rugby services on the M6 in Warwickshire for a second consecutive year.