Essex care provider turns itself around after previously being told to …
An Essex care provider has turned itself around to be rated "good" by a health watchdog after previously being told to improve. Eden Brook, now known as New HQ, in Great Waltham near Chelmsford, was assessed by the Care Quality Commission (CQC) in March this year.
The service provides support to older people, people with physical disabilities and those living with dementia. At the time of the CQC's inspection there were 98 people using the service. In a previous inspection last year, the service was rated "requires improvement overall", but now afer a follow up inspection this has been bumped up to "good".
The main issues previously raised by inspectors included staff not being trained in how to move or handle service users, not having proper safeguarding training, not being trained in how to administer medications or being supervised doing so, delays on weekends and not having a registered manager.
However, in their latest report, inspectors said Eden Brook had taken numerous steps to address them. They said: "Improvements were being made to staff training and supervision records to ensure people received safe care. The provider acted to respond to potential risks relating to medication, incidents or accidents.
"People had risk assessments in place to guide staff. Staff demonstrated effective infection prevention and control practice. Staff were recruited safely. There were sufficient staff available to support people consistently, and to meet their needs and preferences. Most people told us they were satisfied with the safety and quality of the care."
However, the service was still rated as "requires improvement" for the well-led category, with inspectors saying time needed to pass to ensure the changes had been effective. They continued: "Whilst improvements had been made since the last inspection, these needed to be embedded and sustained to check any changes to systems and processes were effective. We have made a recommendation a system for monitoring this is established."
They added: "The service worked well in partnership with other professionals, such as the local hospice. Staff and people told us the service had improved."