Hull Trains named best performing rail operator
An ORR report has found that Hull Trains is the UK's most reliable rail operator (Image credit: Hull Trains)
Hull Trains has been named as the best performing rail operator in the UK in a report from the Office of Rail and Road (ORR).
The ORR is a non-ministerial government department responsible for the regulation and performance of National Highways including rail.
Its most recent report, covering the four-week period to 16 September 2023, found that only 1 per cent of Hull Trains' services were affected by a cancellation. This was the lowest figure amongst all train operating companies in the UK.
Hull Trains operates direct services to London King's Cross from stations including Hull, Selby, Retford, Howden, Grantham, and Doncaster.
Martijn Gilbert, managing director at Hull Trains, said: "This an incredible achievement for Hull Trains. There have been so many circumstances that have affected the reliability of some rail services, many out of the operator's control, so for Hull Trains to maintain vital transport links during the same period shows our commitment to delivering reliable and environmentally friendly services.
"It is testament to the hard work and dedication of the entire Hull Trains team. Whatever the challenge, we continue to deliver for our customers. Whilst this is pleasing news, we will not rest on laurels and will continue to look for new ways to further improve the level of service."
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