Greater Anglia’s excellent performance record continues!

Greater Anglia has developed a well-earned reputation for its impressive punctuality with the latest figures released today (21st Sept) demonstrating the rail operator's incredible levels of punctuality supporting passengers travelling in East Anglia.[1]

The latest figures cover a four-week period (to end 16th Sept) which reveals an average of 93.8% for punctuality across the rail operators network.

The figures are recorded using the Public Performance Measure (PPM) measuring arrival times at destination stations for every service. The figures have revealed that [2]'s moving annual average PPM is 94.1% which continues the rail operator's upward trend for punctuality for the past three and a half years.

An annual average of 95% punctuality has been achieved across [3] services for stations, including Southend, [4], [5], [6], Clacton, Harwich and Ipswich.

Rural services in [7], [8], [9] and the [10] to Sudbury Line have seen an average punctuality of 94.9% achieved

Intercity services travelling between [11], Ipswich, Colchester, Chelmsford and London have seen average punctuality recorded at 94.3%.

Greater Anglia maintains excellent performance record Greater Anglia maintains excellent performance record // Credit: Greater Anglia

Services in West Anglia have seen an average of 93.1% for destinations such as Hertford East, Harlow, [12], [13] and Ely, with [14] services averaging 90.9%.

Results achieved an incredible 97.8% or more have been recorded for the following routes:

When using the ‘Time to 3' performance measure, which records arrivals within 3 minutes of every train at every station served also sees incredible results for Greater Anglia services, with an annual performance of 93.1%

Figures released by the Office of Rail and Road demonstrate the most up-to-date performance statistics over 3 months from April to June 2023 and reveal Greater Anglia as the UK's top rail operator. The ORR figures use the more demanding ‘On Time' metric which sees arrival at all stations within 1 minute of the scheduled time recorded and saw Greater Anglia achieve 87.7% alongside having the lowest rate of cancellations at just 1.4%.

Norfolk track renewals Norfolk Track Renewals // Credit: [18]

The rail operator credits its impressive performance levels to the following:

Jamie Burles, Managing Director of Greater Anglia said:

“We are pleased to be consistently delivering high levels of punctuality for our customers and stakeholders in East Anglia”

“It was always our intention that the transformation of train services linked to the introduction of our new trains would include very high standards of performance, as well as more comfortable journeys and more seating capacity.”

“It is testament to the commitment of our teams, and our partnership with Network Rail colleagues, that we have been delivering these impressive results on a consistent basis for over 3 years now, despite the increasing challenges of more regular extreme weather events which can cause disruption to services.”

“We are fully focused on maintaining these excellent performance standards and making further improvements for our customers and communities in the months and years ahead.”

References

  1. ^ Greater Anglia has developed a well-earned reputation for its impressive punctuality with the latest figures released today (21st Sept) demonstrating the rail operator's incredible levels of punctuality supporting passengers travelling in East Anglia. (www.railadvent.co.uk)
  2. ^ (www.railadvent.co.uk)
  3. ^ (www.railadvent.co.uk)
  4. ^ (www.railadvent.co.uk)
  5. ^ (www.railadvent.co.uk)
  6. ^ (www.railadvent.co.uk)
  7. ^ (www.railadvent.co.uk)
  8. ^ (www.railadvent.co.uk)
  9. ^ (www.railadvent.co.uk)
  10. ^ (www.railadvent.co.uk)
  11. ^ (www.railadvent.co.uk)
  12. ^ (www.railadvent.co.uk)
  13. ^ (www.railadvent.co.uk)
  14. ^ (www.railadvent.co.uk)
  15. ^ (www.railadvent.co.uk)
  16. ^ (www.railadvent.co.uk)
  17. ^ (www.railadvent.co.uk)
  18. ^ (www.railadvent.co.uk)

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