Couriers caught throwing packages 10metres into a delivery truck

Couriers caught on video throwing packages 10metres into a truck - as one customer reveals the damage she claims was done to her goods

  • StarTruck couriers caught tossing fragile parcels into back of truck in Qld 
  • Video was captured at Mackay Airport, with calls for the workers to be sacked 
  • Ashlee Coath received damaged canvas frames that she had ordered online 
  • Many other members of the public have complained about damaged goods 

By Tom Heaton For Daily Mail Australia

Published: 08:26, 5 August 2022 | Updated: 08:46, 5 August 2022

Shocking footage has been captured of couriers carelessly throwing customers' parcels into the back of the truck.  

The video, shot at Mackay Airport in Queensland, shows two StarTrack workers picking up fragile parcels and tossing them up to 10metres into the back of a delivery truck.  

One customer, Ashlee Coath, believes the parcels she received from StarTrack were likely damaged in the incident and that the couriers should be sacked.  

StarTrack couriers (pictured) were filmed tossing fragile parcels into the back of their truck at Mackay Airport in Queensland

StarTrack couriers (pictured) were filmed tossing fragile parcels into the back of their truck at Mackay Airport in Queensland 

Ms Coath revealed that many of the framed canvases she purchased online for herself and her daughter had arrived to their home broken and beat up. 

After seeing the video and reactions from social media, the realisation of the likely cause of the damage became clear.   

'I put two and two together, and I figured out that's probably how it ended up breaking,' she told 7News.

'I always say, treat people how you want to be treated, and I believe that goes for things as well.'

Customer Ashlee Coath said that her framed canvases arrived broken and battered (pictured)

Customer Ashlee Coath said that her framed canvases arrived broken and battered (pictured) 

StarTrack is a subsidiary of Australia Post.

It issued an apology on Thursday: 'These actions are not in line with the high service standards we expect of our people, and we sincerely apologise,' a spokesperson said. 

Others members of the public had also posted examples of items arriving damaged.

The latest incident comes after a similar one where Australia Post couriers were caught throwing packages around in a depot with little regard to potential damage.

Employees at StarTrack were filmed by a tradesman near the Newcastle depot after he heard the noise of items crashing onto a concrete floor.

Australia Post was forced to apologise after the footage was shared on a Central Coast social media page.

The Facebook page lit up after the minute-long clip showed workers hurling and flipping items onto the floor and into containers near parked vans. 

One large package was tossed into a container as workers walked about sorting through the mail.

Chris Heaney, who caught the event on camera, said he sent the video to StarTrack but was not satisfied with its response, so decided to make it public. 

Some viewers said they received broken contents in the mail, and others slammed the 'disrespectful' workers.

Footage shows one large parcel tossed  into a container (pictured) at the Newcastle depot

Footage shows one large parcel tossed  into a container (pictured) at the Newcastle depot

'Take some pride in your work and treat others how you would want to be treated', one wrote. 

One user said the video explained the big dent on the box of their new Samsung Galaxy s22.

Australia Post apologised and said its workers, including at StarTrack, were working hard to deliver a record number of parcels.

'However, these actions are not in line with the high service standards we expect of our people and we sincerely apologise,' it told Daily Mail Australia. 

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