Furious woman claims bin lorries have damaged her car four times

A woman from Leicester^[1] claims bin lorries have damaged her car four times and the company that runs them won’t pay for repairs.

Sian Parker, lives on a narrow road near Aylestone^[2] and says she has no other option but to park her car on the street outside her home as there is no off-road parking available.

She says she has asked for compensation for repairs from waste management firm, Biffa but was told that ‘nothing can be done.’

Biffa is employed by Leicester City Council^[3] and is responsible for collection, treatment and disposal of the city’s household waste.

Sian told LeicestershireLive^[4]: “I live in a small street of terraced houses, so parking is usually just wherever you can find.

“But my car has been damaged four times now including trucks scraping it as they drive by. It’s been going on since February 2021, with the latest one being on Tuesday, June 15.”

Sian alleges that she has contacted the company multiple times and was told nothing could be done.

She added: “I contacted the firm and spoke to a manager who came out to see the damage on the day it happened.

“All he did was show me a screen shot from the lorry’s camera.

“He then told me my insurance ‘might say no’ because the car is parked in the street and the street is narrow.”

Sian claims she called the bin company 21 times and was eventually told that they she would have to sort out her own investigation.

When ask about the incidents, General Manager for Biffa, William Fairham, said: “We were sorry to hear about the issue and are in contact with the individual concerned.

“Our vehicles all have 360 CCTV footage and incidents of this nature are always investigated.

“Health and Safety is firmly embedded within our culture and championed at all levels through our Safer Together pact which seeks to implement high health and safety standards across the business.”