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Canada looking to strengthen your right to flight refunds

The agency says no one will be “left out of pocket” under the new rules, which would require airlines to refund money within seven days for a credit card purchase and 20 days for payments by cash, cheque or points.

Airlines would only be allowed to provide payback in an alternative form, such as flight credit, if that option is worth more than the ticket value and if the customer consents.

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This report by The Canadian Press was first published July 2, 2021.